Thanks for choosing MOCHA MOMMA SKINCARE for your skincare needs.  If your product(s) arrive damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement.  If anything is unclear or you have more questions feel free to contact our customer support.

To start a return, you can contact  info@mochamommaskincare.com 

You can always contact us for any return question at info@mochamommaskincare.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective. damaged or if you receive the wrong item, so that we can evaluate the issue and make it right .

Exceptions/ non-returnable items

Unfortunately, we cannot accept returns on sale items (due to limited stock).  All sales are final on clearance items (a store credit may be available).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

 We will notify you once we've received and inspected your return, and let you know if the refund was approved or not, if approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipment processing time

All orders are processed within 3-5 business days. 

Shipments occur during days of business excluding weekends or holidays. 

Shipment confirmation and order tracking

A Shipment confirmation and order tracking will be sent to the email provided when the order was placed.

Most orders ar shipped via USPS

Damages

MOCHA MOMMA SKINCARE is not liable for any products lost during shipping.

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.